CV / English / Patient Services Representative

Personal Information

• Name: Jane Smith
• Address: 450 Harmony Lane, Careville, CA 12345
• Phone: (123) 456-7890
• Email: [email protected]

Professional Summary

Dedicated and compassionate Patient Services Representative with over 5 years of experience in facilitating patient care coordination. Proven track record in enhancing patient satisfaction through effective communication and prompt resolution of concerns. Adept at managing confidential patient information and leveraging technology to streamline operations.

Core Competencies

• Patient Registration & Scheduling
• Insurance Verification
• Medical Records Management
• Customer Service Excellence
• Conflict Resolution
• Data Entry & Management
• Multitasking & Prioritization
• Bilingual (English/Spanish)

Technologies & Certifications

• Proficient in Electronic Health Records (EHR) systems, including Epic and Cerner
• Skilled in MS Office Suite (Word, Excel, Outlook)
• HIPAA Certification
• CPR Certified

Professional Experience

Patient Services Representative, HealthPlus Medical Center, Careville, CA June 2018 - Present - Greet patients and handle check-in/check-out processes efficiently. - Verify patient insurance, process co-payments, and schedule appointments. - Provide patients with information on services, policies, and procedures. - Address and resolve patient complaints, ensuring high levels of patient satisfaction.

Front Desk Coordinator, Sunrise Dental Clinic, Careville, CA February 2016 - May 2018 - Managed front desk operations, including patient scheduling and records management. - Assisted with dental insurance claims and billing. - Enhanced patient relations through prompt service and effective communication.

Education and Training

Associate’s Degree in Healthcare Administration, Careville Community College, Careville, CA Graduated: May 2015

HIPAA Compliance Workshop, HealthCare Management Association, Online Completed: August 2017

CPR Certification, American Heart Association, Careville, CA Renewed: January 2021

Referees

Dr. Lisa Ray Chief Medical Officer, HealthPlus Medical Center Email: [email protected] Phone: (123) 456-7890

Mr. David Green Office Manager, Sunrise Dental Clinic Email: [email protected] Phone: (123) 456-7891