CV / English / Insurance Claims Director

Contact Information

• Name: Elizabeth Greenway
• Address: 7852 Aurora Lane, Cityscape, FL 33101
• Phone: (555) 802-1234
• Email: [email protected]

Objective

Dynamic and results-oriented Insurance Claims Director with over 15 years of experience in leading claims operations, improving claims processes, and enhancing customer satisfaction. Proficient in navigating complex claims, developing high-performing teams, and implementing strategic initiatives to minimize risks and costs. Seeking to leverage my extensive experience and leadership skills to contribute to the success of a forward-thinking insurance company.

Core Competencies

• Claims Management Expertise: Vast experience in overseeing the entire claims process, from initiation to resolution.
• Strategic Leadership: Proven ability to lead, motivate, and develop large teams of claims professionals.
• Operational Process Improvement: Skilled in identifying inefficiencies in claims processes and implementing effective solutions.
• Stakeholder Engagement: Strong communicator with a track record of building relationships with both internal and external stakeholders.
• Financial Acumen: Demonstrated ability to manage budgets, forecast expenses, and optimize claims costs.

Technologies & Certifications

• Certified Insurance Claims Manager (CICM)
• Proficiency in claims management software: ClaimVantage, Guidewire ClaimCenter
• Microsoft Office Suite (Excel, Word, PowerPoint)

Professional Experience

ABC Insurance Group, Cityscape, FL

Director of Claims | June 2010 - Present - Led a team of 100+ claims professionals, achieving a 20% improvement in claims processing time. - Implemented a customer satisfaction program that increased customer satisfaction ratings by 15% within the first year. - Worked closely with the underwriting department to refine risk assessment processes, reducing claim costs by 25%.

Global Insurance Services, Miami, FL

Claims Manager | March 2005 - May 2010 - Managed day-to-day operations of the claims department, overseeing 50+ employees. - Initiated a comprehensive fraud detection program that decreased fraudulent claims by 30%. - Enhanced team performance through targeted training programs and performance metrics.

Education & Training

• Master of Business Administration (MBA), Risk Management, University of Florida, 2003
• Bachelor of Science in Business Administration, Florida State University, 2001
• Ongoing professional development in insurance claims management, legal updates, and technology advancements.

Referees

Available upon request.