CV / English / Senior Claims Adjuster

Personal Information

• Name: Alex Mercer
• Address: 4825 Insurance Lane, New Policy, NC 28104
• Email: [email protected]
• Phone: (555) 123-4567

Brief

A dedicated Senior Claims Adjuster with over 8 years of comprehensive experience in the insurance industry, specialized in managing large and complex claims. Demonstrated ability to lead claims teams, provide exceptional customer service, and implement claims handling processes that reduce costs and improve efficiency. Known for maintaining high levels of client satisfaction and developing effective claim resolution strategies.

Core Competencies

• Claims Management & Adjustment
• Leadership & Team Management
• Strategic Planning & Analysis
• Customer Service Excellence
• Fraud Detection & Risk Management
• Regulatory Compliance
• Negotiation & Settlement

Technologies & Certifications

• Certified Insurance Adjuster (CIA)
• Proficient in claims management software (e.g., ClaimCenter, Xactimate)
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
• Knowledge in database management and reporting tools

Professional Experience

• Senior Claims Adjuster, BigCity Insurance Co, Urban, TX June 2018 – Present

  • Lead a team of 5 claims adjusters, overseeing the adjustment of over 1,000 claims annually.
  • Improved claims processing time by 15% through the implementation of a new claims management system.
  • Conducted training sessions for new adjusters, focusing on fraud detection and regulatory compliance.

• Claims Adjuster, Regional Insurers, Somewhere, AZ January 2015 – May 2018

  • Managed a diverse portfolio of claims, including automotive, property, and liability claims.
  • Enhanced customer satisfaction rates by improving the transparency and communication of the claims process.
  • Successfully negotiated and settled complex claims, reducing company expenses by 20%.

Education & Training

• Bachelor of Business Administration, Insurance & Risk Management University of Risk, Predictability, VA – 2014

• Certified Insurance Adjuster (CIA) National Association of Insurance Commissioners – 2016

Referees

Available upon request.