CV / English / IT Service Management Director
Email: [email protected] Phone: +1 555-7890-123 Address: 485 Virtual Lane, Techville, CA 90123
Accomplished IT Service Management Director with over 12 years of experience in leading and revolutionizing IT departments in large-scale organizations. Proven track record of implementing innovative IT strategies, optimizing operational efficiencies, and enhancing service delivery through best practice methodologies. Adept at leading cross-functional teams, managing stakeholder expectations, and driving IT transformations to achieve business objectives.
Core Competencies
- Strategic IT Planning & Execution
- IT Service Management (ITSM)
- Project & Program Management
- IT Operations & Infrastructure Management
- Leadership & Team Building
- Service Delivery & Quality Assurance
- Budget Management & Cost Control
- Vendor & Stakeholder Management
- Continuous Improvement
- Risk Management
Technologies & Certifications
- Proficient in ITSM tools (ServiceNow, JIRA, Zendesk)
- Advanced knowledge of Cloud Services (AWS, Azure)
- ITIL Certified
- PMP Certified
- Six Sigma Green Belt
Professional Experience
Global Tech Solutions, Techville, CA
IT Service Management Director | April 2016 - Present - Spearheaded the transformation of the IT department, improving service delivery by 40%. - Implemented a service management framework that reduced operational costs by 20%. - Managed a team of 50+ IT professionals and fostered a culture of continuous improvement.
Innovative Networks, Silicon Valley, CA
Senior IT Manager | June 2010 - March 2016 - Led several key projects, achieving a 100% project success rate. - Enhanced IT infrastructure, resulting in a 25% improvement in system efficiency. - Played a pivotal role in the IT department's reorganization, achieving a 15% reduction in overhead.
Education & Training
Master of Science in Information Technology Tech University, Techville, CA, 2008
Bachelor of Science in Computer Science Silicon Valley University, CA, 2006
Continuous education and professional development in IT service management, leadership, and relevant technologies.
Referees
Available upon request.