CV / English / IT Service Management Director

Email: [email protected] Phone: +1 555-7890-123 Address: 485 Virtual Lane, Techville, CA 90123

Accomplished IT Service Management Director with over 12 years of experience in leading and revolutionizing IT departments in large-scale organizations. Proven track record of implementing innovative IT strategies, optimizing operational efficiencies, and enhancing service delivery through best practice methodologies. Adept at leading cross-functional teams, managing stakeholder expectations, and driving IT transformations to achieve business objectives.

Core Competencies

  • Strategic IT Planning & Execution
  • IT Service Management (ITSM)
  • Project & Program Management
  • IT Operations & Infrastructure Management
  • Leadership & Team Building
  • Service Delivery & Quality Assurance
  • Budget Management & Cost Control
  • Vendor & Stakeholder Management
  • Continuous Improvement
  • Risk Management

Technologies & Certifications

  • Proficient in ITSM tools (ServiceNow, JIRA, Zendesk)
  • Advanced knowledge of Cloud Services (AWS, Azure)
  • ITIL Certified
  • PMP Certified
  • Six Sigma Green Belt

Professional Experience

Global Tech Solutions, Techville, CA

IT Service Management Director | April 2016 - Present - Spearheaded the transformation of the IT department, improving service delivery by 40%. - Implemented a service management framework that reduced operational costs by 20%. - Managed a team of 50+ IT professionals and fostered a culture of continuous improvement.

Innovative Networks, Silicon Valley, CA

Senior IT Manager | June 2010 - March 2016 - Led several key projects, achieving a 100% project success rate. - Enhanced IT infrastructure, resulting in a 25% improvement in system efficiency. - Played a pivotal role in the IT department's reorganization, achieving a 15% reduction in overhead.

Education & Training

  • Master of Science in Information Technology Tech University, Techville, CA, 2008

  • Bachelor of Science in Computer Science Silicon Valley University, CA, 2006

  • Continuous education and professional development in IT service management, leadership, and relevant technologies.


Available upon request.