CV / English / Night Auditor
Personal Information
- Name: Alex Rivera
- Address: 245 Sleepy Hollow Road, Dreamland, DL 45678
- Phone: (555) 123-4567
- Email: [email protected]
Professional Summary
Motivated Night Auditor with over 5 years of experience in front desk operations, accounting, and hospitality services. Proficient in managing guest services and nightly audit processes, ensuring accuracy and customer satisfaction. Adept at multitasking and problem-solving with a keen eye for detail.
Core Competencies
- Financial Reporting & Analysis
- Guest Relations Management
- Conflict Resolution & Problem Solving
- Time Management & Multitasking
- Detailed Oriented & Accuracy
- Strong Communicational Skills
Technologies & Certifications
- Proficient in Hotel Management Software: Opera, RoomKeyPMS
- Certified Hospitality Accountant
- Advanced Excel and Spreadsheet Skills
- Basic knowledge in SQL for database queries
Professional Experience
Night Auditor - Dreamland Suites, Dreamland, DL
February 2018 - Present - Conducted nightly audits of the hotel's financial data to ensure accuracy and compliance. - Managed front desk operations during the night shift, providing exceptional customer service. - Resolved guest issues and complaints, resulting in a 20% improvement in guest satisfaction scores.
Front Desk Agent - Grand Mirage Hotel, Dreamland, DL
June 2015 - January 2018 - Assisted guests with check-in, check-out, and provided information on hotel services and local attractions. - Handled booking reservations, phone calls, and customer inquiries with professionalism. - Maintained the organization and cleanliness of the front desk area.
Education & Training
- Associate's Degree in Hospitality Management, Dreamland Community College, Dreamland, DL, 2015
- High School Diploma, Dreamland High School, Dreamland, DL, 2013
Referees
Maria Gonzalez
- Position: Front Office Manager, Dreamland Suites
- Phone: (555) 234-5678
- Email: [email protected]
Kevin Brown
- Position: Senior Night Auditor, Grand Mirage Hotel
- Phone: (555) 345-6789
- Email: [email protected]