CV / English / Online Community Manager

Personal Information

Name: Alex Rivera

Address: 1234 Virtual Way, Webville, NetState, 01010

Email: [email protected]

Phone: (555) 123-4567

Brief

A dynamic and engaging Online Community Manager with over 5 years of experience in managing online platforms, fostering interactive communities, and driving user engagement through innovative strategies and effective communication. Expert in understanding the digital landscape and passionate about building and nurturing online communities to enhance brand visibility and loyalty.

Core Competencies

• Community Engagement
• Content Creation and Curation
• Social Media Management
• Brand Representation
• Data Analysis and Reporting
• Customer Support and Feedback
• Team Leadership and Collaboration
• Strategic Planning and Execution

Technologies and Certifications

• Social Media Platforms: Facebook, Twitter, Instagram, LinkedIn
• Community Management Tools: Hootsuite, Buffer, Discourse
• Analytics Tools: Google Analytics, Facebook Insights
• Certifications: Certified Community Manager (CCM), Hootsuite Certified Social Media Marketer

Professional Experience

Online Community Manager - TechStart Inc., NetState

March 2018 - Present - Spearheaded the growth of the community from 1,000 to over 50,000 active members. - Increased user engagement by 250% through targeted content campaigns and interactive events. - Collaborated with the marketing team to integrate community feedback into product development, resulting in a 20% increase in customer satisfaction.

Assistant Community Manager - GamerNation, WebCity

January 2015 - February 2018 - Assisted in managing a vibrant gaming community, organizing online tournaments that drew in thousands of participants. - Managed social media channels, doubling the followers count in a span of one year. - Acted as a liaison between the community and the development team, relaying critical feedback that led to significant game improvements.

Education and Training

• Bachelor of Arts in Communication, Webville State University, 2012 - 2016

• Diploma in Digital Marketing, Online Marketing Institute, 2017

Referees

Jordan Smith Senior Manager, TechStart Inc. Email: [email protected] Phone: (555) 987-6543

Morgan Lee Director, GamerNation Email: [email protected] Phone: (555) 234-5678