CV / English / Operations Support Engineer

Email: [email protected]
Phone: (555) 123-4567
Address: 678 Westend Ave, Springfield, IL, 62704

Dynamic and results-oriented Operations Support Engineer with over 5 years of experience in streamlining operations, enhancing systems functionality, and providing exceptional technical support. Skilled in troubleshooting, process optimization, and implementing robust solutions to drive efficiency and reliability in operational environments. Proven ability to work collaboratively in team settings and communicate complex technical information to non-technical stakeholders.

1. Systems Optimization & Support
   
2. Technical Troubleshooting & Problem Solving
   
3. Process Improvement & Automation
   
4. Project Management & Coordination
   
5. Cross-functional Team Collaboration
   
6. Effective Communication & Documentation

• Technologies: Linux, Windows Server, AWS, Docker, Kubernetes, SQL, Python
  
• Certifications: CompTIA Network+, AWS Certified Solutions Architect, Cisco Certified Network Associate (CCNA)

Senior Operations Support Engineer

Tech Innovations Inc., Chicago, IL
June 2019 - Present
- Spearheaded the deployment of a scalable AWS cloud infrastructure, improving system reliability by 40%.
- Led a team of technicians in the optimization of operational processes, resulting in a 15% reduction in response times.
- Designed and implemented a monitoring system that reduced downtime by 25%.

Operations Support Technician

Dynamic Solutions LLC., Springfield, IL
March 2015 - May 2019
- Provided high-level support for Windows and Linux server environments, ensuring peak performance.
- Played a key role in a project that automated software deployments, saving over 200 man-hours annually.
- Facilitated training sessions for new staff on best practices and troubleshooting techniques.

Bachelor of Science in Computer Engineering

University of Illinois at Urbana-Champaign
Graduated: May 2014

Continuing Education

• AWS Certified Solutions Architect - 2018
  
• CompTIA Network+ Certification - 2016

Michael Thompson

Director of IT Operations, Tech Innovations Inc.
Email: [email protected]
Phone: (312) 555-0198

Lisa Chang

Senior Project Manager, Dynamic Solutions LLC.
Email: [email protected]
Phone: (217) 555-0324