CV / English / Quality Assurance Manager

📧 [email protected] 🏠 457 Innovation Lane, Techville, TX 75001 📞 (555) 123-4567

Dynamic and results-oriented Quality Assurance Manager with over 10 years of experience in leading comprehensive quality assurance processes, including the development and implementation of strategies, processes, and quality plans to ensure product excellence. Proven track record in enhancing quality systems, reducing defects, and increasing customer satisfaction. Possesses strong analytical skills, a keen eye for detail, and a deep understanding of various QA methodologies and tools. Adept at fostering a culture of continuous improvement and leading teams to achieve and exceed quality standards.

Core Competencies

• Quality Assurance Strategies
• Process Improvement
• Team Leadership and Training
• Software Development Life Cycle (SDLC)
• Risk Management
• Regulatory Compliance
• Customer Satisfaction Enhancement
• Root Cause Analysis

Technologies and Certifications

• Proficient in Quality Management Systems (QMS)
• Skilled in using JIRA, Selenium, and LoadRunner
• Knowledgeable in Agile and Scrum methodologies
• ISO 9001:2015 Lead Auditor
• Certified Software Quality Analyst (CSQA)
• Six Sigma Green Belt

Professional Experience

Senior Quality Assurance Manager, TechSolutions Inc., Techville, TX July 2016 – Present - Lead a team of 15 QA engineers in developing and implementing quality assurance processes. - Oversaw the reduction of product defects by 30% within the first year through the introduction of automated testing and continuous improvement practices. - Coordinated with cross-functional teams to ensure product requirements are met and maintained through the product lifecycle.

Quality Assurance Analyst, Software Innovations, Austin, TX May 2011 – June 2016 - Developed and executed test cases for software applications, documenting all defects and working closely with developers to rectify them. - Implemented a new QA process that resulted in a 20% increase in the efficiency of the testing phase.

Education and Training

Master of Science in Quality Assurance, University of Texas, Austin, TX Graduated: May 2011

Bachelor of Science in Computer Science, Tech University, Dallas, TX Graduated: May 2009

Ongoing professional development in quality assurance methodologies, tools, and best practices.

Referees

Available upon request.