CV / English / Reservation Agent

Person Information

• Name: Emily Carter
• Address: 345 Sunshine Ave, Dreamtown, CA 91020
• Email: [email protected]
• Phone: (555) 123-4567

Brief

A dedicated and customer-oriented Reservation Agent with over 4 years of experience in hospitality and travel industries. Specializes in managing reservations, providing exceptional customer service, and ensuring a seamless booking experience for clients. Possesses excellent communication skills and a deep understanding of reservation systems.

Core Competencies

• Customer Service Excellence
• Reservation Management
• Communication Skills
• Problem-Solving Abilities
• Detail-Oriented
• Time Management
• Teamwork and Collaboration

Technologies and Certifications

• Proficient in Amadeus and Sabre reservation systems
• Microsoft Office Suite
• Certified Travel Associate (CTA)

Professional Experience

Senior Reservation Agent Dreamworld Travel Agency, Dreamtown, CA Jan 2021 - Present - Managed daily reservation operations, ensuring all bookings were processed accurately and efficiently. - Provided exceptional customer service, handling inquiries, and resolving issues promptly. - Trained new agents on reservation systems and company policies, improving team performance by 30%.

Reservation Agent Seaside Hotels & Resorts, Dreamtown, CA Aug 2018 - Dec 2020 - Handled phone and online reservations, ensuring a smooth booking process for guests. - Collaborated with other departments to ensure guest requirements were met, enhancing customer satisfaction. - Participated in the development of promotional offers to attract new guests.

Education and Training

Bachelor’s Degree in Hospitality Management University of Dreamtown, Dreamtown, CA 2014 - 2018

Customer Service Certification Online Course, Coursera 2019

Referees

Jessica Stone General Manager, Dreamworld Travel Agency Email: [email protected] Phone: (555) 987-6543

Mark Benson Front Office Manager, Seaside Hotels & Resorts Email: [email protected] Phone: (555) 234-5678