CV / English / Senior IT Operations Analyst
Personal Information
Name: Alex Rivera Address: 47 Techview Road, Silicon Valley, CA, 94301 Phone: (123) 456-7890 Email: [email protected]
Brief
A detail-oriented and highly skilled IT Operations Analyst with over 8 years of experience in managing complex IT infrastructures and systems. Demonstrates a proven track record of enhancing system reliability and performance, reducing downtimes, and leading cross-functional teams in high-pressure environments. Possess strong analytical skills, comprehensive knowledge of various IT systems, and the ability to implement effective solutions that align with business objectives.
Core Competencies
- IT Infrastructure Management
- System Security & Data Protection
- Cloud Services (AWS, Azure)
- Disaster Recovery Planning
- Technical Support & Troubleshooting
- Project Management
- Process Improvement
- Team Leadership & Training
- Vendor Management
Technologies and Certifications
- Operating Systems: Windows Server, Linux, macOS
- Networking: TCP/IP, VLAN, WAN/LAN
- Cloud: AWS Certified Solutions Architect, Microsoft Azure Fundamentals
- Others: SQL, PowerShell, Docker, VMware
- Certifications: CompTIA Security+, CCNA, ITIL Foundation
Professional Experience
Senior IT Operations Analyst TechSolutions Inc., Silicon Valley, CA April 2017 – Present
- Oversaw the daily operations of IT infrastructure, ensuring optimal performance and reliability.
- Led the migration of on-premise systems to cloud-based solutions, resulting in a 20% increase in system efficiency.
- Developed and implemented disaster recovery plans, significantly reducing potential downtimes.
- Managed and coordinated IT vendors and third-party service providers.
IT Operations Analyst Innovatech Enterprises, San Francisco, CA June 2015 – March 2017
- Monitored and supported IT systems and network infrastructure.
- Implemented security protocols that decreased security incidents by 30%.
- Assisted in designing and executing system upgrades and patches.
- Provided technical support to staff, improving overall productivity.
Education and Training
Bachelor of Science in Information Technology University of California, Berkeley 2011 – 2015
Certifications: - AWS Certified Solutions Architect (2019) - Microsoft Azure Fundamentals (2018) - CompTIA Security+ (2016) - CCNA (2015) - ITIL Foundation (2015)
Referees
Mariana Cruz Director of IT TechSolutions Inc. Email: [email protected] Phone: (321) 654-9870
Jacob Lee Senior Manager Innovatech Enterprises Email: [email protected] Phone: (456) 123-7890