CV / English / Service Technician

Jordan Ellis 1234 Tech Avenue, Innovation City, Techland 56789 Email: [email protected] Phone: +123-456-7890


A motivated and skilled Service Technician with over 5 years of experience in diagnosing, repairing, and maintaining a wide range of electronic, mechanical, and computer systems. Proven ability to troubleshoot complex issues accurately and provide cost-effective solutions. Adept at ensuring high levels of customer satisfaction through exceptional service and support.

Core Competencies

  • Diagnostic Analysis
  • Troubleshooting & Repair
  • Customer Service Excellence
  • Equipment Maintenance
  • Technical Documentation
  • Health and Safety Standards
  • Time Management and Efficiency
  • Teamwork and Collaboration

Technologies and Certifications

  • Proficient in the use of diagnostic software tools and equipment
  • Experienced with Windows, macOS, and Linux operating systems
  • Adept at using digital multimeters and soldering equipment
  • Certified Electronics Technician (CET)
  • CompTIA A+ Certification
  • Certified Service Technician (CST)

Professional Experience

Lead Service Technician - TechGenius Solutions, Techland March 2018 - Present - Lead a team of 4 technicians in diagnosing and resolving complex technical issues - Conducted regular training sessions for new hires on troubleshooting techniques and customer service - Implemented a new diagnostic procedure that reduced average repair time by 20%

Service Technician - Global Tech Innovations, Techland January 2016 - February 2018 - Diagnosed and repaired a wide range of electronic devices, including laptops, smartphones, and gaming consoles - Provided exceptional customer service, resulting in a 95% customer satisfaction rate - Maintained accurate records of repairs, parts inventory, and customer interactions

Education and Training

Associate Degree in Electronics Engineering Technology Techland Community College, Techland, 2015

Continuous Learning: - Regularly attend workshops on the latest diagnostic tools and techniques - Completed an advanced customer service training program in 2017


Alex Mercer Manager, TechGenius Solutions Email: [email protected] Phone: +987-654-3210

Mia Tang Senior Technician, Global Tech Innovations Email: [email protected] Phone: +654-321-0987