CV / English / Technical Account Manager

Personal Information

• Name: Emily Carter
• Address: 588 Tech Avenue, Innovation City, CA 94016
• Email: [email protected]
• Phone: (555) 123-4567

Brief

A dedicated Technical Account Manager with over 5 years of experience in the technology sector, specializing in client management, problem-solving, and product development. Proven track record in enhancing customer satisfaction through the adept coordination of technical resources and aligning product capabilities with client needs. Passionate about delivering exceptional service and driving business growth through innovative technical solutions.

Core Competencies

• Client Relationship Management
• Technical Support & Troubleshooting
• Project Management
• Strategic Planning & Execution
• Team Leadership & Collaboration
• Analytics and Reporting
• Agile & Scrum Methodologies

Technologies and Certifications

• Certifications: AWS Certified Solutions Architect, ITIL Foundation
• Languages: Python, SQL
• Tools: Salesforce, JIRA, Confluence, Microsoft Dynamics
• Platforms: AWS, Azure, Google Cloud

Professional Experience

Lead Technical Account Manager - TechSolutions Inc., San Francisco, CA

March 2019 - Present - Managed key accounts, serving as the primary technical point of contact. - Spearheaded cross-functional teams to resolve complex issues, enhancing customer satisfaction by 30%. - Implemented custom analytics solutions, increasing client retention rates by 15%.

Junior Technical Account Manager - InnovateTech LLC, San Jose, CA

July 2016 - February 2019 - Supported senior TAMs in daily operations, improving team efficiency by 20%. - Conducted product demonstrations and trained clients, which led to a 10% increase in upselling. - Collaborated with the product development team to align client feedback with new features.

Education and Training

• Master of Science in Information Technology Stanford University, Stanford, CA September 2014 - June 2016

• Bachelor of Science in Computer Science University of California, Berkeley, CA September 2010 - June 2014

Referees

Available upon request.