CV / English / Technical Communications Manager

Personal Information

• Email: [email protected]
• Phone: +1 555-0102
• Address: 245 Innovation Drive, Tech City, CA 94016

Brief

A dynamic and results-oriented Technical Communications Manager with over 10 years of experience in the tech industry. Expert in leading cross-functional teams to deliver exceptional technical documentation, user assistance content, and educational materials. Proven track record of managing complex documentation projects, improving content quality, and driving user engagement through effective communication strategies.

Core Competencies

• Strategic Planning & Execution
• Team Leadership & Development
• Technical Documentation
• Content Management Systems
• User Experience Design
• Project Management
• Agile Methodologies
• Technical Editing

Technologies and Certifications

• Tools: MadCap Flare, Adobe FrameMaker, Confluence, JIRA
• Languages: HTML, CSS, basic JavaScript
• Certifications: Certified Professional Technical Communicator (CPTC) - Foundation

Professional Experience

Technical Communications Manager

Innovative Tech Solutions, Inc., Tech City, CA June 2015 - Present - Led a team of 10 technical writers and editors to develop comprehensive documentation for 5 major software releases. - Collaborate with product management, software development, and customer support teams to align documentation strategy with user needs and product roadmaps. - Implemented a new content management system, reducing content update times by 30%.

Technical Writer

TechStart Solutions, Inc., San Francisco, CA March 2010 - May 2015 - Authored and maintained over 200 technical documents, including user manuals, installation guides, and online help systems. - Participated in agile development teams to provide timely documentation updates in sync with software release cycles.

Education and Training

• M.A. in Technical Communication, University of California, San Diego Graduated: 2009
• B.Sc. in Computer Science, University of California, Berkeley Graduated: 2007

Referees

Available upon request.