CV / English / Application Support Specialist
Contact Information
- Address: 548 Harmony Lane, Techville, TX 75001
- Phone: (555) 123-4567
- Email: [email protected]
- LinkedIn: linkedin.com/in/hannahjacobs
Professional Summary
Dedicated and knowledgeable Application Support Specialist with over 5 years of experience in IT support, specializing in software application support, troubleshooting, and user training. Adept at working in high-pressure environments to quickly resolve technical issues and enhance system performance. Committed to improving user satisfaction through effective communication and problem-solving skills.
Core Competencies
- Problem Solving: Excellent analytical skills to diagnose issues and implement solutions.
- Customer Support: Proficient in providing end-user support and training.
- System Monitoring: Skilled in monitoring software applications to ensure optimal performance.
- Technical Documentation: Capable of creating and maintaining detailed documentation for system configurations and support procedures.
- Team Collaboration: Experienced in working closely with development teams to coordinate updates and patches.
Technologies & Certifications
- Technologies: SQL, Linux, Windows Server, JIRA, Salesforce
- Certifications: ITIL Foundation, CompTIA A+, Microsoft Certified: Azure Fundamentals
Professional Experience
Senior Application Support Specialist | TechSolutions Inc.
Location: Dallas, TX Duration: Jan 2020 - Present - Led a team of 5 support specialists in delivering 24/7 support for business-critical applications, ensuring 99.9% uptime. - Developed and implemented a comprehensive training program for new support staff, reducing onboarding time by 30%. - Collaborated with the development team to streamline application updates, resulting in a 20% decrease in user-reported issues.
Application Support Analyst | GlobalTech Services
Location: Austin, TX Duration: May 2018 - Dec 2019 - Provided Tier 2 support for over 10,000 users worldwide, significantly improving resolution times for high-impact issues. - Implemented a proactive monitoring strategy that reduced system downtime by 25%. - Drafted and maintained accurate technical documentation for 15+ enterprise applications.
Education & Training
Bachelor of Science in Computer Science University of Texas at Austin | Graduated May 2018
CompTIA A+ Certification CompTIA | Awarded June 2018
ITIL Foundation ITIL | Awarded August 2019
Referees
Jane Doe Title: IT Manager Company: TechSolutions Inc. Email: [email protected] Phone: (555) 987-6543
John Smith Title: Senior Developer Company: GlobalTech Services Email: [email protected] Phone: (555) 123-9876