CV / English / Client Engagement Coordinator

Email: [email protected] Phone: (555) 123-4567 Address: 402 Westview Drive, Springfield, IL 62704

Dynamic and results-oriented Client Engagement Coordinator with over 5 years of experience in fostering strong client relationships, driving client retention, and managing successful communication strategies. Proven track record in collaborating with cross-functional teams to achieve company objectives and enhance customer satisfaction. Highly skilled in project management, strategic planning, and implementing innovative client engagement initiatives.

• Client Relationship Management
• Strategic Planning & Execution
• Project Management
• Team Leadership & Collaboration
• Communication Strategies
• Problem-Solving & Analytical Thinking
• Event Planning & Coordination
• Data Analysis & Reporting

• Microsoft Office Suite (Advanced)
• CRM Software (Salesforce, Zoho CRM)
• Project Management Tools (Asana, Trello)
• Google Analytics
• Certification: Project Management Professional (PMP)
• Certification: Certified Customer Experience Professional (CCEP)

Client Engagement Coordinator

XYZ Corporation, Chicago, IL | June 2018 – Present - Spearheaded the development and implementation of client engagement strategies, resulting in a 20% increase in client retention rates. - Managed a portfolio of 50+ key accounts, ensuring high levels of customer satisfaction and loyalty. - Led cross-functional teams in the planning and execution of corporate events and webinars, enhancing client communication and brand visibility.

Junior Client Service Specialist

ABC Enterprises, Chicago, IL | April 2016 – May 2018 - Supported senior client service managers in managing client inquiries, complaints, and feedback, achieving a client satisfaction rating of 95%. - Assisted in the development of client onboarding processes and materials, improving the onboarding experience for new clients. - Coordinated with marketing and sales teams to align client engagement strategies with overall business goals.

• Bachelor of Science in Marketing, University of Illinois at Chicago, Chicago, IL | Graduated May 2016
• Project Management Professional (PMP) Certification, Project Management Institute | 2018
• Certified Customer Experience Professional (CCEP), CXPA | 2019

John Hartley

Position: Senior Manager, Client Services at XYZ Corporation Email: [email protected] Phone: (555) 987-6543

Lisa Monroe

Position: Director of Marketing at ABC Enterprises Email: [email protected] Phone: (555) 678-1234