CV / English / Customer Relationship Manager

Personal Information

• Name: Emily Carson
• Address: 142 Hilltop Drive, Austin, Texas, 78753
• Email: [email protected]
• Phone: (512) 555-0123

Summary

A dedicated and customer-focused Customer Relationship Manager with over 8 years of experience in building strong client relationships, enhancing customer satisfaction, and driving sales growth in competitive markets. Proven track record in designing and implementing strategic customer service initiatives to improve customer retention and loyalty. Adept at working in fast-paced environments and managing cross-functional teams to achieve company objectives.

Core Competencies

• Customer Relationship Management
• Strategic Planning & Implementation
• Sales Growth & Retention Strategies
• Team Leadership & Training
• Conflict Resolution & Problem-Solving
• Data Analysis & Reporting

Technologies & Certifications

• Proficient in CRM software (Salesforce and Zoho CRM)
• Skilled in Microsoft Office Suite (Excel, Word, PowerPoint)
• Certification in Customer Service Management
• Google Analytics Certification

Professional Experience

ABC Tech Solutions, Austin, Texas

Customer Relationship Manager | Jan 2017 – Present - Led a team of 10 customer service representatives to achieve a 25% increase in customer satisfaction. - Implemented CRM strategies that resulted in a 15% growth in customer retention. - Developed quarterly reports to analyze customer trends and adjust strategies accordingly.

XYZ Retail Corp, Dallas, Texas

Assistant Customer Relationship Manager | May 2013 – Dec 2016 - Assisted in the development and implementation of customer service policies. - Contributed to a 10% increase in annual sales through effective customer engagement strategies. - Coordinated with the sales and marketing teams to ensure alignment of customer service standards.

Education & Training

• MBA in Marketing and Sales University of Texas at Austin, May 2013

• Bachelor of Science in Business Administration Texas State University, May 2011

Referees

Available upon request.