CV / English / Client Relationship Manager

Personal Information

• Phone: +1 (555) 123-4567
• Email: [email protected]
• LinkedIn: linkedin.com/in/emmaclarkson
• Address: 145 Windy Lane, Silver City, NM 88061, USA

Brief

A results-driven Client Relationship Manager with over 7 years of experience in maintaining and expanding client relationships, improving customer satisfaction, and contributing to overall business success. Proven track record of developing effective communication strategies, managing key accounts, and implementing customer retention techniques. Adept at working in high-pressure environments and leveraging strong negotiation, problem-solving, and interpersonal skills to ensure clients' needs are met and exceeded.

Core Competencies

• Client Relationship Management
• Strategic Account Planning
• Customer Retention Strategies
• Conflict Resolution
• Effective Communication
• Sales and Marketing
• Data Analysis and Reporting
• Project Management

Technologies & Certifications

• CRM Software: Salesforce, HubSpot CRM
• Project Management Tools: Trello, Asana
• Office Suite: Microsoft Office, Google Workspace
• Certification: Certified Customer Relationship Management Professional (CCRM)

Professional Experience

Senior Client Relationship Manager

Tech Innovations Inc., Silver City, NM April 2018 - Present

• Led a team of 5 Client Relationship Associates, achieving a 20% increase in client satisfaction.
• Developed and maintained relationships with over 50 key accounts, resulting in a 30% increase in annual revenue.
• Implemented a client feedback system that decreased customer complaints by 25%.

Client Relationship Associate

Global Solutions Ltd., Silver City, NM June 2015 - March 2018

• Managed and resolved conflicts for over 100 client accounts.
• Assisted in the planning and execution of customer retention strategies that increased customer loyalty by 15%.
• Conducted regular review meetings with clients to ensure their needs were being met and to identify opportunities for growth.

Education & Training

• MBA, Business Administration University of New Mexico, Albuquerque, NM 2013 - 2015

• Bachelor of Science, Marketing New Mexico State University, Las Cruces, NM 2009 - 2013

Referees

Mark Thompson Senior Managing Director, Tech Innovations Inc. Phone: +1 (555) 987-6543 Email: [email protected]

Linda Hughes Director of Customer Success, Global Solutions Ltd. Phone: +1 (555) 654-3210 Email: [email protected]