CV / English / Client Support Manager
Email: [email protected] Address: 3456 Vine Street, San Francisco, CA, 94110 Phone: (555) 897-5432
Dynamic and results-oriented Client Support Manager with over 7 years of experience in managing client relationships, improving customer satisfaction levels, and leading support teams to achieve business objectives. Skilled in developing effective support strategies, implementing client service protocols, and leveraging technology to streamline operations. Exceptional leadership, communication, and problem-solving abilities with a proven track record of enhancing client retention and driving team performance.
- Client Relationship Management
- Strategic Planning & Execution
- Team Leadership & Development
- Customer Satisfaction Enhancement
- Problem Resolution
- Operational Streamlining
- Performance Monitoring
- Training & Coaching
- CRM Software (Salesforce, Zendesk)
- Microsoft Office Suite
- Certified Customer Service Manager (CCSM)
- Project Management Professional (PMP)
Senior Client Support Manager
Tech Solutions Inc., San Francisco, CA October 2018 - Present - Led a team of 15 support specialists to manage over 200 corporate accounts, achieving a 98% client satisfaction rate. - Implemented a new CRM system that reduced response time by 30% and increased customer retention by 15%. - Developed and executed a comprehensive client service training program, enhancing team efficiency and performance.
Client Support Supervisor
Innovate Tech, San Francisco, CA June 2015 - September 2018 - Supervised a team of 10 client support representatives, ensuring high-quality service delivery. - Streamlined support processes, reducing resolution time by 25%. - Coordinated with the product development team to address client feedback, resulting in the launch of 5 new product features.
- MBA, Business Administration University of California, Berkeley, 2013-2015
- BSc, Computer Science San Francisco State University, 2009-2013
Available upon request.