CV / English / Computer Support Specialist

Alexander Hamilton

123 Coding Lane Tech City, Innovate 45678 Email: [email protected] Phone: (123) 456-7890

Brief

A motivated Computer Support Specialist with over 5 years of experience in IT support, specializing in troubleshooting, system installation, and network configuration. Demonstrated ability to work effectively with users of various technical levels, providing both in-person and remote support. Committed to improving systems’ efficiency and resolving IT issues promptly to prevent downtime.

Core Competencies

• Troubleshooting & Diagnostics
• Technical Support & Help Desk Operations
• Networking (TCP/IP, DNS)
• Hardware Installation & Repair
• Software Installation & Upgrades
• Client Relationship Management
• Training & User Support
• Documentation & Reporting

Technologies and Certifications

• Microsoft Windows, macOS, Linux
• Office 365 & G Suite
• Active Directory, Microsoft Exchange
• CompTIA A+, Network+, Security+
• Cisco Certified Network Associate (CCNA)
• Symantec Backup and Recovery
• VMware & Virtualization Solutions

Professional Experience

Tech Triumph Solutions - Computer Support Specialist | Tech City, Innovate | 2018-Present - Provided IT support to over 200 employees, efficiently resolving more than 1,000 tickets. - Administered and maintained user accounts and permissions in Active Directory. - Implemented a backup solution that decreased data recovery time by 50%.

Innovative IT Solutions - IT Support Technician | Tech City, Innovate | 2015-2018 - Delivered daily technical support for software, hardware, and networking issues. - Conducted regular system audits to ensure optimal performance and security. - Trained over 150 employees, enhancing their IT skills and reducing support tickets by 20%.

Education and Training

• Bachelor of Science in Computer Information Systems Tech University, Tech City, Innovate | 2011-2015
• CompTIA A+ Certification | 2016
• Cisco Certified Network Associate (CCNA) | 2017

Referees

Jane Smith - IT Manager, Tech Triumph Solutions Email: [email protected] | Phone: (987) 654-3210

Michael Roberts - Senior IT Specialist, Innovative IT Solutions Email: [email protected] | Phone: (654) 321-0987