CV / English / Computer Support Specialist
Alexander Hamilton
123 Coding Lane Tech City, Innovate 45678 Email: [email protected] Phone: (123) 456-7890
Brief
A motivated Computer Support Specialist with over 5 years of experience in IT support, specializing in troubleshooting, system installation, and network configuration. Demonstrated ability to work effectively with users of various technical levels, providing both in-person and remote support. Committed to improving systems’ efficiency and resolving IT issues promptly to prevent downtime.
Core Competencies
- Troubleshooting & Diagnostics
- Technical Support & Help Desk Operations
- Networking (TCP/IP, DNS)
- Hardware Installation & Repair
- Software Installation & Upgrades
- Client Relationship Management
- Training & User Support
- Documentation & Reporting
Technologies and Certifications
- Microsoft Windows, macOS, Linux
- Office 365 & G Suite
- Active Directory, Microsoft Exchange
- CompTIA A+, Network+, Security+
- Cisco Certified Network Associate (CCNA)
- Symantec Backup and Recovery
- VMware & Virtualization Solutions
Professional Experience
Tech Triumph Solutions - Computer Support Specialist | Tech City, Innovate | 2018-Present - Provided IT support to over 200 employees, efficiently resolving more than 1,000 tickets. - Administered and maintained user accounts and permissions in Active Directory. - Implemented a backup solution that decreased data recovery time by 50%.
Innovative IT Solutions - IT Support Technician | Tech City, Innovate | 2015-2018 - Delivered daily technical support for software, hardware, and networking issues. - Conducted regular system audits to ensure optimal performance and security. - Trained over 150 employees, enhancing their IT skills and reducing support tickets by 20%.
Education and Training
- Bachelor of Science in Computer Information Systems Tech University, Tech City, Innovate | 2011-2015
- CompTIA A+ Certification | 2016
- Cisco Certified Network Associate (CCNA) | 2017
Referees
Jane Smith - IT Manager, Tech Triumph Solutions Email: [email protected] | Phone: (987) 654-3210
Michael Roberts - Senior IT Specialist, Innovative IT Solutions Email: [email protected] | Phone: (654) 321-0987
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