CV / English / IT Support Technician
Contact
- Address: 560 Tech Avenue, Silicon Valley, CA 94088
- Phone: +1 555-123-4567
- Email: [email protected]
About Me
A dedicated IT Support Technician with over 5 years of experience specializing in troubleshooting, systems administration, and support for a wide variety of hardware, software, and network systems. Well-versed in providing exceptional customer service, managing technical issues, and implementing proactive solutions to ensure seamless operations.
Core Competencies
- Problem Solving: Expert at diagnosing and swiftly resolving a wide range of technical issues.
- Customer Service: Proven ability to maintain patience and professionalism under pressure.
- Technical Knowledge: Comprehensive understanding of numerous software applications, operating systems, and hardware configurations.
- Team Collaboration: Effective at working in and leading cross-functional teams to achieve IT objectives.
- Communication: Excellent written and verbal communication skills, adept at explaining complex technical issues to non-technical stakeholders.
Technologies & Certifications
- Operating Systems: Windows, MacOS, Linux
- Software: Microsoft Office Suite, Google Workspace, Adobe Creative Suite
- Hardware: Desktops, Laptops, Printers, Network Devices
- Certifications: CompTIA A+, Network+, ITIL Foundation
Professional Experience
Senior IT Support Technician - TechSolutions Inc., Silicon Valley, CA (2019-Present)
- Led a team of support technicians in delivering top-notch IT support across the company, reducing system downtime by 25%.
- Implemented new ticketing system that improved tracking of issues and response time by 30%.
IT Support Technician - GlobalTech Corp., San Francisco, CA (2017-2019)
- Provided first-line support to over 500 users, resolving over 95% of issues within the agreed SLA.
- Assisted in the deployment of new software and hardware, contributing to a 20% increase in overall productivity.
Education & Training
- Bachelor of Science in Information Technology University of California, Berkeley, 2013-2017
- CompTIA A+ Certified, 2018
- Network+ Certified, 2019
- ITIL Foundation Certified, 2020
Referees
Available upon request.