CV / English / IT Support Technician


  • Address: 560 Tech Avenue, Silicon Valley, CA 94088
  • Phone: +1 555-123-4567
  • Email: [email protected]

About Me

A dedicated IT Support Technician with over 5 years of experience specializing in troubleshooting, systems administration, and support for a wide variety of hardware, software, and network systems. Well-versed in providing exceptional customer service, managing technical issues, and implementing proactive solutions to ensure seamless operations.

Core Competencies

  • Problem Solving: Expert at diagnosing and swiftly resolving a wide range of technical issues.
  • Customer Service: Proven ability to maintain patience and professionalism under pressure.
  • Technical Knowledge: Comprehensive understanding of numerous software applications, operating systems, and hardware configurations.
  • Team Collaboration: Effective at working in and leading cross-functional teams to achieve IT objectives.
  • Communication: Excellent written and verbal communication skills, adept at explaining complex technical issues to non-technical stakeholders.

Technologies & Certifications

  • Operating Systems: Windows, MacOS, Linux
  • Software: Microsoft Office Suite, Google Workspace, Adobe Creative Suite
  • Hardware: Desktops, Laptops, Printers, Network Devices
  • Certifications: CompTIA A+, Network+, ITIL Foundation

Professional Experience

Senior IT Support Technician - TechSolutions Inc., Silicon Valley, CA (2019-Present)

  • Led a team of support technicians in delivering top-notch IT support across the company, reducing system downtime by 25%.
  • Implemented new ticketing system that improved tracking of issues and response time by 30%.

IT Support Technician - GlobalTech Corp., San Francisco, CA (2017-2019)

  • Provided first-line support to over 500 users, resolving over 95% of issues within the agreed SLA.
  • Assisted in the deployment of new software and hardware, contributing to a 20% increase in overall productivity.

Education & Training

  • Bachelor of Science in Information Technology University of California, Berkeley, 2013-2017
  • CompTIA A+ Certified, 2018
  • Network+ Certified, 2019
  • ITIL Foundation Certified, 2020


Available upon request.