CV / English / Desktop Support Specialist
Personal Information
- Name: Jane Peters
- Address: 485 Technology Lane, Techville, TX 75840
- Email: [email protected]
- Phone: (555) 123-4567
Professional Summary
Enthusiastic and skilled Desktop Support Specialist with over 4 years of hands-on experience in fast-paced IT environments. Proven ability to provide comprehensive support for a variety of desktop, laptop, and mobile devices. Adept at diagnosing, troubleshooting, and resolving user issues in a timely and courteous manner. Committed to improving system functionality and efficiency through diligent maintenance and upgrades.
Core Competencies
- Troubleshooting & Diagnostics
- Hardware & Software Installation
- System Maintenance & Upgrades
- Technical Support & User Assistance
- Network Configuration & Management
- End-User Training & Documentation
- Problem-Solving Skills
- Customer Service Oriented
Technologies & Certifications
- Operating Systems: Windows, macOS, Linux
- Software: Microsoft Office Suite, Adobe Creative Suite, Antivirus Tools
- Hardware: PCs, Laptops, Printers, Networking Devices
- Certifications: CompTIA A+, CompTIA Network+, Microsoft Certified Professional (MCP)
Professional Experience
Tech Solutions Inc., Techville, TX
Desktop Support Specialist | January 2019 - Present - Provided timely and effective support to over 200 employees, ensuring minimal downtime. - Managed the installation, configuration, and maintenance of software and hardware. - Conducted routine system diagnostics and troubleshooting activities. - Developed and maintained comprehensive documentation for IT systems and procedures. - Assisted in the implementation of new systems and technologies, including network upgrades and new software deployments.
Global Tech Innovations, Tech City, TX
IT Support Technician | June 2017 - December 2018 - Delivered technical support for desktop and mobile computing environments. - Played a key role in a major Windows 10 migration project for over 150 users. - Assisted in the maintenance and troubleshooting of network systems. - Provided training to users on new software and operating system features.
Education & Training
- Bachelor of Science in Information Technology University of Techville, Techville, TX | Graduated May 2017
- CompTIA A+ Certification
- CompTIA Network+ Certification
- Microsoft Certified Professional (MCP)
Referees
Available upon request.