CV / English / Desktop Support Specialist

Personal Information

  • Name: Jane Peters
  • Address: 485 Technology Lane, Techville, TX 75840
  • Email: [email protected]
  • Phone: (555) 123-4567

Professional Summary

Enthusiastic and skilled Desktop Support Specialist with over 4 years of hands-on experience in fast-paced IT environments. Proven ability to provide comprehensive support for a variety of desktop, laptop, and mobile devices. Adept at diagnosing, troubleshooting, and resolving user issues in a timely and courteous manner. Committed to improving system functionality and efficiency through diligent maintenance and upgrades.

Core Competencies

  • Troubleshooting & Diagnostics
  • Hardware & Software Installation
  • System Maintenance & Upgrades
  • Technical Support & User Assistance
  • Network Configuration & Management
  • End-User Training & Documentation
  • Problem-Solving Skills
  • Customer Service Oriented

Technologies & Certifications

  • Operating Systems: Windows, macOS, Linux
  • Software: Microsoft Office Suite, Adobe Creative Suite, Antivirus Tools
  • Hardware: PCs, Laptops, Printers, Networking Devices
  • Certifications: CompTIA A+, CompTIA Network+, Microsoft Certified Professional (MCP)

Professional Experience

Tech Solutions Inc., Techville, TX

Desktop Support Specialist | January 2019 - Present - Provided timely and effective support to over 200 employees, ensuring minimal downtime. - Managed the installation, configuration, and maintenance of software and hardware. - Conducted routine system diagnostics and troubleshooting activities. - Developed and maintained comprehensive documentation for IT systems and procedures. - Assisted in the implementation of new systems and technologies, including network upgrades and new software deployments.

Global Tech Innovations, Tech City, TX

IT Support Technician | June 2017 - December 2018 - Delivered technical support for desktop and mobile computing environments. - Played a key role in a major Windows 10 migration project for over 150 users. - Assisted in the maintenance and troubleshooting of network systems. - Provided training to users on new software and operating system features.

Education & Training

  • Bachelor of Science in Information Technology University of Techville, Techville, TX | Graduated May 2017
  • CompTIA A+ Certification
  • CompTIA Network+ Certification
  • Microsoft Certified Professional (MCP)


Available upon request.