CV / English / Customer Insights Analyst

Samantha Green Email: [email protected] Phone: (555) 123-4567 Address: 124 Market St, Innovation City, Techland, 54321

Dynamic and analytical Customer Insights Analyst with over 5 years' experience in leveraging data to drive business strategy and performance. Proven track record in transforming customer data into actionable insights and strategies that increase customer satisfaction, enhance product development, and boost profitability. Adept at managing large datasets, predictive modeling, and presenting complex information in an understandable format. Strengths include excellent analytical skills, strong business acumen, and a collaborative teamwork approach.

• Data Analysis & Modeling
• Customer Behavior Analysis
• Survey Design and Analysis
• Market Trends Forecasting
• Reporting & Data Visualization
• Project Management
• Stakeholder Engagement

• Technologies: SQL, Python, R, Tableau, Power BI, Google Analytics
• Certifications: Certified Market Research Analyst (CMRA), Google Analytics Individual Qualification

Senior Customer Insights Analyst, TechSolutions Inc, Innovation City January 2019 - Present - Led a team to analyze and interpret complex customer data to inform strategic decisions, resulting in a 20% increase in customer retention. - Designed and executed surveys that measured customer satisfaction, analyzed results, and reported insights to management, influencing product development pathways.

Customer Insights Analyst, MarketMakers Inc, Digital Harbor June 2016 - December 2018 - Managed and analyzed customer feedback across multiple platforms, identifying key trends and opportunities for improvement. - Developed and maintained dashboards and reports for ongoing customer metrics tracking, enhancing operational efficiency.

Master of Business Analytics, University of Innovation, Techland Graduated: May 2016

Bachelor of Science in Marketing, University of Commerce, Commerce City Graduated: May 2014

Janet Smith Position: Director of Analytics Company: TechSolutions Inc Email: [email protected] Phone: (555) 678-1234

Marcus Brown Position: Senior Manager Company: MarketMakers Inc Email: [email protected] Phone: (555) 987-6543