CV / English / Customer Quality Manager

Contact Information

  • Phone: +1 (555) 123-4567
  • Email: [email protected]
  • Address: 475 Quality Lane, Assurance City, QC 12345

Professional Summary

A dynamic and results-oriented Customer Quality Manager with over 10 years of experience in fostering high levels of customer satisfaction and implementing quality improvement processes within diverse industries. Proven expertise in leading cross-functional teams to achieve significant improvements in customer service ratings, product quality, and operational efficiency. Adept at using data-driven approaches to solve complex problems and delivering sustainable results.

Core Competencies

  • Customer Satisfaction Enhancement
  • Quality Control Management
  • Cross-Functional Team Leadership
  • Process Improvement & Optimization
  • Data Analysis & Reporting
  • Incident Management & Resolution
  • Regulatory Compliance
  • Stakeholder Communication

Technologies & Certifications

  • Proficient in CRM software (Salesforce, Zendesk)
  • Experienced in Quality Management Systems (QMS)
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • ISO 9001:2015 Lead Auditor Certification

Professional Experience

Senior Customer Quality Manager

Tech Innovations Inc., Tech Valley, CA May 2016 – Present - Led a team of 15 quality and customer service specialists to achieve a 25% improvement in customer satisfaction scores. - Implemented a QMS that reduced product defects by 20% and operational costs by 15%. - Collaborated with R&D and manufacturing teams to integrate customer feedback into product development.

Quality Assurance Supervisor

Global Manufactures Corp., Manufacturing City, MI Jan 2011 – Apr 2016 - Supervised quality audits, achieving a 30% reduction in compliance issues. - Developed and executed training programs for staff on quality standards and customer service excellence. - Improved supplier quality by establishing strict quality criteria and regular evaluations.

Education & Training

  • MBA, Business Administration University of Quality Management, Quality City, QC 2010

  • B.S., Industrial Engineering Institute of Technology, Technopolis, TP 2008

  • Continuous improvement and leadership workshops and seminars.


Available upon request.

Please note that references from previous employers, including specific names and contact information, can be provided during a personal interview or when considering an offer of employment to ensure confidentiality and professionalism.