CV / English / Customer Quality Manager
Contact Information
- Phone: +1 (555) 123-4567
- Email: [email protected]
- Address: 475 Quality Lane, Assurance City, QC 12345
Professional Summary
A dynamic and results-oriented Customer Quality Manager with over 10 years of experience in fostering high levels of customer satisfaction and implementing quality improvement processes within diverse industries. Proven expertise in leading cross-functional teams to achieve significant improvements in customer service ratings, product quality, and operational efficiency. Adept at using data-driven approaches to solve complex problems and delivering sustainable results.
Core Competencies
- Customer Satisfaction Enhancement
- Quality Control Management
- Cross-Functional Team Leadership
- Process Improvement & Optimization
- Data Analysis & Reporting
- Incident Management & Resolution
- Regulatory Compliance
- Stakeholder Communication
Technologies & Certifications
- Proficient in CRM software (Salesforce, Zendesk)
- Experienced in Quality Management Systems (QMS)
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Certified Manager of Quality/Organizational Excellence (CMQ/OE)
- ISO 9001:2015 Lead Auditor Certification
Professional Experience
Senior Customer Quality Manager
Tech Innovations Inc., Tech Valley, CA May 2016 – Present - Led a team of 15 quality and customer service specialists to achieve a 25% improvement in customer satisfaction scores. - Implemented a QMS that reduced product defects by 20% and operational costs by 15%. - Collaborated with R&D and manufacturing teams to integrate customer feedback into product development.
Quality Assurance Supervisor
Global Manufactures Corp., Manufacturing City, MI Jan 2011 – Apr 2016 - Supervised quality audits, achieving a 30% reduction in compliance issues. - Developed and executed training programs for staff on quality standards and customer service excellence. - Improved supplier quality by establishing strict quality criteria and regular evaluations.
Education & Training
MBA, Business Administration University of Quality Management, Quality City, QC 2010
B.S., Industrial Engineering Institute of Technology, Technopolis, TP 2008
Continuous improvement and leadership workshops and seminars.
Referees
Available upon request.
Please note that references from previous employers, including specific names and contact information, can be provided during a personal interview or when considering an offer of employment to ensure confidentiality and professionalism.