CV / English / Forum Administrator
Personal Information
- Name: Emily Rivera
- Address: 2456 Digital Lane, Techhaven, CA 90210
- Phone: (555) 123-4567
- Email: [email protected]
Brief
I am a dedicated Forum Administrator with over 5 years of experience in fostering active, engaging, and inclusive online communities. Adept at using software to enhance user engagement, moderating content to ensure a safe and respectful forum environment, and leveraging analytics to drive forum growth and retention.
Core Competencies
- Community Engagement & Management
- Content Moderation & Policy Enforcement
- Troubleshooting & Technical Support
- Analytics & User Behavior Insights
- Project Management
- User Experience Optimization
Technologies and Certifications
- Platforms: vBulletin, phpBB, XenForo, Discourse
- Tools: Google Analytics, Zendesk, Trello
- Certifications: Certified Community Manager (CCM), Google Analytics Individual Qualification
Professional Experience
Senior Forum Administrator, TechSolutions Forum June 2018 - Present - Managed a team of moderators to oversee a forum of 25,000 active users, increasing user engagement by 40%. - Implemented new forum software (XenForo), improving site speed and user interaction. - Developed and enforced community guidelines to ensure a safe and welcoming space for all users.
Forum Moderator, GadgetGeeks Community July 2015 - May 2018 - Monitored forums for policy violation, reducing spam and abusive content by 70%. - Engaged with the community through regular posts and feedback collection, helping to shape the forum’s development. - Provided technical support, resolving user issues with accounts, posting, and navigation.
Education and Training
Bachelor of Arts in Communication University of California, Berkeley, CA September 2011 - May 2015
Online Community Management Course Digital Community Institute, Online Completed: November 2016
Referees
Available upon request.