CV / English / Forum Administrator

Personal Information

• Name: Emily Rivera
• Address: 2456 Digital Lane, Techhaven, CA 90210
• Phone: (555) 123-4567
• Email: [email protected]

Brief

I am a dedicated Forum Administrator with over 5 years of experience in fostering active, engaging, and inclusive online communities. Adept at using software to enhance user engagement, moderating content to ensure a safe and respectful forum environment, and leveraging analytics to drive forum growth and retention.

Core Competencies

• Community Engagement & Management
• Content Moderation & Policy Enforcement
• Troubleshooting & Technical Support
• Analytics & User Behavior Insights
• Project Management
• User Experience Optimization

Technologies and Certifications

• Platforms: vBulletin, phpBB, XenForo, Discourse
• Tools: Google Analytics, Zendesk, Trello
• Certifications: Certified Community Manager (CCM), Google Analytics Individual Qualification

Professional Experience

Senior Forum Administrator, TechSolutions Forum June 2018 - Present - Managed a team of moderators to oversee a forum of 25,000 active users, increasing user engagement by 40%. - Implemented new forum software (XenForo), improving site speed and user interaction. - Developed and enforced community guidelines to ensure a safe and welcoming space for all users.

Forum Moderator, GadgetGeeks Community July 2015 - May 2018 - Monitored forums for policy violation, reducing spam and abusive content by 70%. - Engaged with the community through regular posts and feedback collection, helping to shape the forum’s development. - Provided technical support, resolving user issues with accounts, posting, and navigation.

Education and Training

Bachelor of Arts in Communication University of California, Berkeley, CA September 2011 - May 2015

Online Community Management Course Digital Community Institute, Online Completed: November 2016

Referees

Available upon request.