CV / English / Guest Service Agent
Jane Smith
Address: 1234 Sunset Blvd, Hospitality City, GA 50001
Phone: (555) 123-4567
Email: [email protected]
Dynamic and personable Guest Service Agent with over 5 years of experience in delivering exceptional customer service in the hospitality industry. Adept at managing reservations, handling customer inquiries, and resolving issues with a smile. Proven ability to enhance guest satisfaction through meticulous attention to detail and a genuine passion for creating memorable guest experiences. Eager to bring my expertise to a reputable organization to contribute to and grow with the team.
- Customer Service Excellence: Skilled in providing top-notch customer service and ensuring guest satisfaction.
- Communication Skills: Effective communicator able to clearly convey information and resolve issues.
- Multitasking Abilities: Proficient at juggling various tasks efficiently without compromising quality.
- Tech-Savvy: Familiarity with hotel management software and Microsoft Office Suite.
- Problem Solving: Adept at quickly identifying and resolving guest issues to their satisfaction.
- Teamwork: Proven record of working effectively in team settings.
- Hotel Management Software: Opera, Agilysys, and RoomKeyPMS
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Certification: Certified Guest Service Professional (CGSP)
Hospitality Haven Hotel, New York, NY
Guest Service Agent | June 2018 - Present - Managed daily operations at the front desk, ensuring efficient check-ins, check-outs, and reservations. - Addressed and resolved guest complaints, achieving a 95% satisfaction rate. - Collaborated with housekeeping and maintenance departments to ensure room readiness and meet guest expectations.
Seascape Resort, Miami, FL
Front Desk Associate | May 2016 - May 2018 - Assisted guests with booking reservations, providing local information, and arranging transportation. - Effectively managed billing disputes and adjusted charges as needed for guest satisfaction. - Received ‘Employee of the Month’ award twice for exemplary customer service and teamwork.
Bachelor of Science in Hospitality Management University of Hospitality Arts, Atlanta, GA | Graduated 2016
Certified Guest Service Professional (CGSP) American Hotel & Lodging Educational Institute, July 2017
Mike Johnson
Front Office Manager Hospitality Haven Hotel, New York, NY Phone: (432) 555-6789 Email: [email protected]
Lisa Green
Former Supervisor Seascape Resort, Miami, FL Phone: (321) 555-9876 Email: [email protected]