CV / English / Knowledge Management Specialist
Person Info
- Phone: +1 (555) 123-4567
- Email: [email protected]
- Address: 489 Innovate Avenue, Tech City, IN 12345
Brief
A dedicated and experienced Knowledge Management Specialist with over 7 years of proven experience in designing and implementing knowledge management solutions, enhancing organizational learning, and fostering a culture of continuous improvement and knowledge sharing within organizations. Skilled in leveraging technology to capture, manage, and disseminate organizational knowledge effectively.
Core Competencies
- Knowledge Management Systems
- Information Architecture
- Content Management
- Data Analysis and Reporting
- Project Management
- Stakeholder Engagement
- Continuous Improvement Processes
- Training and Development
- Collaboration Tools
Technologies and Certifications
- Technologies: SharePoint, Confluence, MS Teams, Microsoft 365, Salesforce Knowledge
- Certifications: Certified Knowledge Manager (CKM), Project Management Professional (PMP)
Professional Experience
Knowledge Management Specialist
Innovative Solutions Inc., Tech City, IN June 2016 - Present - Led the development and deployment of a company-wide knowledge management strategy, resulting in a 25% improvement in project delivery times. - Implemented a SharePoint-based knowledge repository that improved knowledge retrieval times by 40%. - Facilitated training sessions and workshops for over 200 employees on knowledge management practices and tools.
Technical Writer
TechCommunicators, Tech City, IN January 2015 - May 2016 - Developed and maintained technical documentation for software applications, which improved user experience and reduced incoming support queries by 30%. - Collaborated with development teams to create a comprehensive documentation library.
Education and Training
Master of Science in Information Management University of Tech Innovation, Graduated May 2014
Bachelor of Arts in Communication University of Arts & Sciences, Graduated May 2012
Referees
Dr. Jane Ellison Professor of Information Management University of Tech Innovation Email: [email protected]
Mr. Keith Norman Senior Manager, Innovative Solutions Inc. Email: [email protected]