CV / English / Network Support Engineer
Email: [email protected] Phone: +123-456-7890 Address: 256 Tech Lane, Network City, NC 54321
Highly skilled and detail-oriented Network Support Engineer with over 5 years of hands-on experience in designing, implementing, and troubleshooting network infrastructure. Proven ability in optimizing network systems to improve performance and reliability. Effective communicator and team player, committed to providing top-notch support to meet organizational objectives.
- Network Design & Implementation
- Troubleshooting & Problem Resolution
- Performance Tuning & Optimization
- Customer Service & Technical Support
- Project Management
- Team Leadership & Collaboration
- Technologies: LAN/WAN, TCP/IP, VPN, VoIP, Cisco IOS, Firewall
- Tools: Wireshark, Nagios, SolarWinds
- Certifications: Cisco Certified Network Associate (CCNA), CompTIA Network+, Cisco Certified Network Professional (CCNP) - In Progress
BlueTech Solutions - Network Support Engineer
Location: Network City, NC Duration: Jan 2020 - Present Key Achievements: - Designed and implemented a secured WAN network that connected 3 offices across 2 countries, improving data communication efficiency by 40%. - Led a team to successfully troubleshoot and resolve a critical network issue within a tight deadline that prevented a potential 24-hour business downtime. - Regularly conducted network performance evaluations and optimizations, achieving a 25% improvement in network reliability and speed.
NetGlobe Inc. - Junior Network Engineer
Location: TechVille, TX Duration: Aug 2018 - Dec 2019 Key Achievements: - Assisted in the design and deployment of a company-wide VoIP system, resulting in a 30% cost reduction in communication expenses. - Provided ongoing support for networking issues, achieving a 95% satisfaction rate from internal stakeholders for effective problem resolution.
- B.S. in Computer Science, Network University, Network City, NC Graduated: May 2018
- Cisco Certified Network Associate (CCNA), Cisco Networking Academy Certified: July 2018
- CompTIA Network+, CompTIA Certified: September 2018
Emily Johnson, IT Manager, BlueTech Solutions Email: [email protected] Phone: +123-456-7891
Michael Davis, Senior Network Engineer, NetGlobe Inc. Email: [email protected] Phone: +234-567-8901