CV / English / On-site Technician

James Alistair

Location: 435 Oak Lane, Springfield, IL, 62522 Email: [email protected] Phone: (555) 123-4567

Brief

A proactive and results-driven On-site Technician with over 5 years of experience in installing, maintaining, and repairing a wide range of IT and communication systems. Demonstrated expertise in troubleshooting problems, providing excellent customer service, and devising effective solutions on the spot. Adept at working independently with minimal supervision and collaborating effectively with team members and stakeholders.

Core Competencies

• Troubleshooting and Problem Solving
• IT Systems Installation and Maintenance
• Communication Equipment Handling
• Customer Service Excellence
• Technical Documentation
• Team Collaboration
• Safety Standards and Protocols
• Time Management

Technologies and Certifications

• Proficient in Windows and Linux operating systems
• Experienced with networking equipment (routers, switches, APs)
• CompTIA A+ Certified
• Cisco Certified Network Associate (CCNA)
• Familiar with IoT devices and setup
• Basic knowledge of Cloud Services (AWS, Azure)

Professional Experience

Lead On-site Technician – Tech Solutions Inc., Springfield, IL

August 2018 - Present - Led a team of 5 technicians in installing, maintaining, and troubleshooting IT and communications systems across various client sites. - Developed and implemented a training program for junior technicians, enhancing team skills and performance. - Achieved a 98% customer satisfaction rating through efficient problem-solving and follow-up support.

On-site Technician – CommuniLink Services, Bloomington, IL

January 2016 - July 2018 - Installed and maintained VoIP systems, ensuring high availability and reliability for over 100 business clients. - Provided emergency on-call support, reducing system downtime by 30%. - Compiled and maintained accurate technical documentation for all installations and service calls.

Education and Training

• Bachelor of Science in Information Technology, Springfield State University, Springfield, IL Graduated: May 2015
• CompTIA A+ Certification, CompTIA Obtained: July 2015
• Cisco Certified Network Associate (CCNA), Cisco Obtained: December 2015

Referees

Jane Miller Senior Manager, Tech Solutions Inc. Email: [email protected] Phone: (555) 987-6543

David Chen Director, CommuniLink Services Email: [email protected] Phone: (555) 678-1234