CV / English / Online Community Moderator

Person Information

Name: Jane Maple Address: 244 East Harmony Drive, VirtualTown, Webland, 55001 Phone: (555) 123-4567 Email: [email protected]

Brief

A passionate Online Community Moderator with over 3 years of experience in moderating dynamic online communities across various platforms. Skilled in fostering positive community engagement, ensuring safe and respectful user interaction, and managing content. Adept at using data-driven insights to guide community strategies and improve user experience. Dedicated to creating an inclusive and vibrant online environment where members can thrive.

Core Competencies

• Community Engagement: Effectively promotes active participation and fosters a welcoming environment.
• Content Moderation: Proficient in identifying and managing inappropriate content to maintain community standards.
• Conflict Resolution: Skilled at resolving disputes among community members diplomatically.
• Data Analysis: Utilizes analytics to understand community behavior and guide strategies.
• Project Management: Experienced in managing community-related projects from inception to completion.
• Compliance and Safety: Ensures all community interactions comply with legal and safety standards.

Technologies and Certifications

• Platforms: Reddit, Facebook, Discord, Twitch
• Tools: Google Analytics, Buffer, Hootsuite
• Certifications:
  • Community Management Certification (CMX)
  • Social Media Monitoring and Moderation (SMMM) Certification

Professional Experience

Senior Community Moderator VirtualGamingHub, Online March 2020 - Present - Managed a team of moderators, ensuring efficient operation across multiple gaming communities. - Developed guidelines that reduced community violations by 40% within the first year. - Implemented a reward system to increase user participation by 30%.

Community Moderator TechTalkForum, Online January 2018 - February 2020 - Moderated daily discussions, maintained the integrity of the community, and enforced community guidelines. - Collaborated with the content team to create engaging posts that increased active user base by 25%. - Analyzed user feedback to improve the community experience, resulting in a 15% increase in user satisfaction.

Education and Training

Bachelor of Arts in Communication Virtual University, Online Graduated May 2017

Online Community Management Course Digital Learning Hub, Online Completed: August 2017

Referees

Alex Rivera Head of Community Engagement, VirtualGamingHub Email: [email protected] Phone: (555) 987-6543

Sam Taylor Project Manager, TechTalkForum Email: [email protected] Phone: (555) 678-1234