CV / English / Reservationist
Email: [email protected] | Phone: (555) 123-4567 | Address: 1234 Main Street, Springfield, IL
Professional Summary
Dedicated Reservationist with over 5 years of experience in the hospitality industry, adept at managing bookings and providing exceptional customer service. Skilled in using reservation software and maintaining high levels of customer satisfaction. Proven ability to handle multiple tasks efficiently and adapt to new technologies quickly.
Core Competencies
- Customer Service Excellence
- Booking & Reservation Management
- Communication Skills
- Detail Oriented
- Conflict Resolution
- Time Management
- Upselling Techniques
- Multitasking
Technologies & Certifications
- Proficient in Rezlynx and Hotelogix reservation software
- Expert in MS Office Suite
- Certified Hospitality Reservationist (CHR)
Professional Experience
Senior Reservationist | The Grand Hotel, Springfield, IL June 2019 - Present - Managed an average of 100+ bookings per day, ensuring accuracy and customer satisfaction. - Trained new staff on reservation software and customer service protocols. - Collaborated with the sales team to upsell services and improve occupancy rates by 15%.
Reservationist | Lakeview Resort, Springfield, IL May 2017 - May 2019 - Handled phone, email, and in-person reservations efficiently. - Assisted in developing a new reservation confirmation process that reduced errors by 25%. - Provided outstanding customer service, resolving issues promptly and maintaining positive relationships.
Education & Training
Bachelor of Science in Hospitality Management Springfield University, Springfield, IL | Graduated May 2017
Certified Hospitality Reservationist (CHR) Hospitality Certification Institute | June 2018
Referees
Megan Lee, General Manager The Grand Hotel, Springfield, IL Email: [email protected] | Phone: (555) 987-6543
David Chen, Front Office Manager Lakeview Resort, Springfield, IL Email: [email protected] | Phone: (555) 678-1234