CV / English / Guest Services Associate
Personal Information
- Name: Emily Carter
- Address: 254 Sunshine Lane, Pleasantville, CO 80122
- Phone: (555) 123-4567
- Email: [email protected]
Brief
A dedicated and enthusiastic Guest Services Associate with over 3 years of experience in ensuring guest satisfaction in high-paced hospitality environments. Proficient in handling guest inquiries, solving problems promptly, and providing an exceptional level of customer service. Aiming to leverage my expertise to join your team and contribute to the continued success and excellent reputation of your establishment.
Core Competencies
- Customer Service Excellence
- Conflict Resolution
- Front Desk Operations
- Reservation Management
- Multitasking & Time Management
- Communication Skills
- Teamwork & Collaboration
- Detail-Oriented
Technologies and Certifications
- Proficient with Opera Property Management System
- Skilled in using Microsoft Office Suite (Word, Excel, PowerPoint)
- Certified Guest Service Professional (CGSP)
- Basic First Aid and CPR Certification
Professional Experience
Guest Services Associate | Coastal Hotel & Spa, Miami, FL | June 2020 - Present - Managed front desk operations, ensuring swift check-in and check-out processes for guests. - Addressed and resolved guest complaints efficiently, resulting in a 30% decrease in guest service issues. - Collaborated with housekeeping and maintenance departments to ensure rooms met the hotel’s high standards.
Front Desk Clerk | Mountain View Inn, Denver, CO | April 2018 - May 2020 - Assisted with booking reservations over the phone and via email, achieving a 20% increase in advance bookings. - Provided guests with information regarding local attractions and dining options, enhancing their overall stay experience. - Maintained accurate records of guest accounts and transactions.
Education and Training
Bachelor of Science in Hospitality Management University of Colorado Boulder | Boulder, CO Graduated: May 2018
Customer Service Excellence Workshop Hospitality Training Institute | Miami, FL Completed: March 2019
Referees
Jessica Ford Front Office Manager Coastal Hotel & Spa, Miami, FL [email protected] (555) 987-6543
Mark Levine General Manager Mountain View Inn, Denver, CO [email protected] (555) 678-1234