CV / English / Claims Management Director
Personal Information
Name: Alex Carter
Address: 562 Innovate Way, Progress City, PC 90210
Email: [email protected]
Phone: (555) 123-4567
Brief
A dedicated and result-oriented Claims Management Director with over 12 years of experience in leading claims operations, implementing cost-saving strategies, and enhancing customer satisfaction. Proven track record of developing and executing claims handling processes that reduce cycle time and improve operational efficiency. Strong leadership skills, adept at building and guiding high-performing teams.
Core Competencies
- Claims Management & Operations
- Strategic Planning & Execution
- Cost Reduction & Efficiency Improvements
- Team Leadership & Development
- Regulatory Compliance
- Customer Service Excellence
Technologies and Certifications
- Certified Claims Professional (CCP)
- Advanced knowledge of Claims Management Software
- Microsoft Office Suite
- Certified Insurance Service Representative (CISR)
Professional Experience
Claims Management Director ABC Insurance Co., Metropolis, MT March 2015 – Present - Led a team of 50+ claims professionals, achieving a 20% reduction in processing time by streamlining operations. - Implemented a new claims handling system that reduced costs by 15% and improved customer satisfaction ratings by 25%. - Developed and maintained relationships with external partners and vendors to ensure smooth claims processes.
Senior Claims Adjuster XYZ Insurance, Progress City, PC June 2010 – February 2015 - Managed complex claims investigations, significantly reducing fraudulent claims and saving the company over $1M annually. - Provided mentorship and training to new claims adjusters, improving team performance and efficiency.
Claims Adjuster LMN Insurance, New Heights, NH August 2008 – May 2010 - Efficiently processed and closed claims, exceeding company targets for speed and accuracy.
Education and Training
Master of Business Administration (MBA) University of Business & Management, Progress City, PC Graduated: 2008
Bachelor of Science in Business Administration College of Commerce & Finance, New Heights, NH Graduated: 2006
Referees
Jane Smith Former VP of Operations ABC Insurance Co. Email: [email protected] Phone: (555) 987-6543
Mike Johnson Senior Manager XYZ Insurance Email: [email protected] Phone: (555) 234-5678