CV / English / Customer Care Associate
Personal Information
- Name: Jamie Patterson
- Address: 650 Oak Street, Highland Park, IL, 60035
- Phone: (312) 555-0198
- Email: [email protected]
Professional Summary
A dedicated and customer-oriented professional with over 4 years of experience in customer service roles. Skilled in handling customer inquiries, complaints, and providing solutions in a timely and effective manner. Aiming to leverage my knowledge and experience to effectively fill the Customer Care Associate position at your company.
Core Competencies
- Excellent communication skills
- Problem-solving abilities
- Patience and attentiveness
- Knowledge of CRM systems
- Ability to work under pressure
- Time management skills
Technologies and Certifications
- Proficient in Microsoft Office Suite
- Experienced with Salesforce CRM
- Certified Customer Service Professional (CCSP)
Professional Experience
Customer Service Representative
Tech Solutions Co. | Chicago, IL June 2019 - Present - Managed daily customer inquiries via phone, email, and live chat, ensuring customer satisfaction. - Resolved product issues and shared detailed information on new products. - Worked closely with the IT department to resolve technical issues.
Retail Associate
Mark & Spencer | Chicago, IL April 2017 - May 2019 - Provided customer support and handled cash registers. - Assisted customers in finding products and making decisions. - Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Education and Training
- Bachelor of Arts in Communication University of Illinois at Chicago, 2017
- Customer Service Certification American Management Association, 2018
Referees
Megan Hartley Former Manager, Tech Solutions Co. Email: [email protected] Phone: (312) 555-0247
Stephen Douglas Senior Retail Manager, Mark & Spencer Email: [email protected] Phone: (312) 555-0138