CV / English / Customer Care Representative
Contact Information
- Address: 4578 Happy Street, Customerland, CA 90432
- Phone: +1 (555) 123-4567
- Email: [email protected]
Professional Summary
A passionate and dedicated Customer Care Representative with over 3 years of experience in customer service, aiming to utilize my strong communication skills and customer-oriented attitude to enhance customer satisfaction and loyalty. Known for my ability to resolve customer issues efficiently and fostering positive relationships.
Core Competencies
- Excellent Communication Skills
- Problem Solving
- Customer Relationship Management (CRM)
- Time Management
- Teamwork & Collaboration
- Empathy and Patience
- Adaptability
Technologies & Certifications
- CRM Systems: Salesforce, Zendesk
- Office Software: Microsoft Office Suite, Google Workspace
- Certifications:
- Certified Customer Service Professional (CCSP)
- Help Desk Institute (HDI) Customer Service Representative Certification
Professional Experience
ABC Corp - Customer Care Representative
Location: Virtual Duration: January 2020 - Present Key Contributions: - Managed an average of 60+ customer inquiries daily through phone, email, and live chat, achieving a 98% customer satisfaction rating. - Implemented customer feedback strategies that reduced response time by 35%. - Trained 10+ new hires on customer service excellence and product knowledge.
XYZ Inc. - Front Desk Associate
Location: San Diego, CA Duration: September 2017 - December 2019 Key Contributions: - Provided front-line support to customers, offering information and assistance. - Maintained and updated customer records with high accuracy. - Assisted in resolving over 1,000 customer issues, ensuring satisfaction and retention.
Education and Training
Bachelor of Arts in Communication Studies, University of California
- Graduated: May 2017
Customer Service and Management Training Workshops, Various Providers
- Completed: 2016-2019
Referees
Jane Smith - Title: Customer Service Manager at ABC Corp - Phone: +1 (555) 987-6543 - Email: [email protected]
Michael Johnson - Title: Senior Associate at XYZ Inc. - Phone: +1 (555) 654-3210 - Email: [email protected]