CV / English / Head of IT Operations
Michael Thompson
- Address: 5432 Silicon Alley, Techville, ST 12345
- Phone: (123) 456-7890
- Email: [email protected]
Brief
A seasoned Head of IT Operations with over 15 years of experience driving the successful delivery of large-scale IT services and transforming IT operations to align with business objectives. Expert in leading cross-functional teams to exceed all performance goals. Proven track record in implementing leading-edge technology solutions that increase efficiency, reduce costs, and improve service quality.
Core Competencies
- IT Strategy & Planning
- Infrastructure Management
- Project Management
- IT Security & Compliance
- Team Leadership & Development
- Cost Reduction & Efficiency Improvements
- Cloud Computing & Virtualization
- Vendor & Stakeholder Management
Technologies and Certifications
- Certifications: CISSP, PMP, ITIL Expert
- Platforms: Windows, Linux, MacOS
- Cloud: AWS, Azure, Google Cloud
- Tools: Jenkins, Docker, Kubernetes, Ansible
- Languages: PowerShell, Python, Bash
Professional Experience
NextGen Innovations, Techville, ST
Head of IT Operations | April 2015 - Present - Led the transformation of IT operations, reducing operational costs by 30% while improving service delivery time by 40%. - Managed a team of 50+ IT professionals and guided the IT operational strategy for a multimillion-dollar organization. - Spearheaded the migration of traditional data centers to cloud environments, achieving a 25% increase in operational efficiency.
TechSolutions Corp, Metro City, ON
Senior IT Manager | June 2009 - March 2015 - Managed day-to-day IT operations, ensuring the reliability and security of IT infrastructure for a large enterprise. - Led the implementation of a company-wide ITSM solution, improving incident resolution time by over 50%. - Coordinated with cross-departmental teams to support strategic initiatives and technology integration.
Education and Training
- Master of Science in Information Technology, University of Techville, 2007
- Bachelor of Science in Computer Science, State College, 2005
Continuous Learning
- Participated in various leadership workshops and technology seminars to stay updated with the latest IT trends and practices.
Referees
Available upon request.