CV / English / Product Support Specialist
Contact Information
- Address: 123 Tech Avenue, Innovation City, Techland, TL 12345
- Email: [email protected]
- Phone: +123 456 7890
Summary
Dynamic and experienced Product Support Specialist with over 5 years in the tech industry, specializing in software product assistance, troubleshooting, and customer satisfaction. Adept at leading support teams to improve response times and quality of service. Passionate about utilizing technological solutions to enhance user experiences and drive product improvements.
Core Competencies
- Technical Troubleshooting
- Customer Service Excellence
- Product Improvement Strategies
- Software Product Knowledge
- Team Leadership & Training
- Data Analysis & Reporting
- Efficient Communication
Technologies & Certifications
- Familiar with CRM Software such as Salesforce
- Proficient in Microsoft Office Suite
- Experienced with Ticketing Systems like Zendesk and JIRA
- ITIL Foundation certified
- Basic understanding of SQL for data analysis
Professional Experience
Product Support Specialist | TechSolutions Inc. | Jan 2018 – Present - Led a team of 8 to provide 24/7 product support, achieving a 30% improvement in customer satisfaction ratings - Designed and implemented a new ticketing system workflow that reduced response times by 25%
Customer Support Representative | Innovatech Ltd. | Aug 2015 – Dec 2017 - Provided high-quality technical support for over 50 software products, receiving an average customer feedback rating of 4.8/5 - Collaborated with the product team to relay customer feedback, contributing to the development and improvement of 10+ products
Education & Training
Bachelor of Technology in Information Technology University of Techland | 2011 – 2015
Customer Service Excellence Workshop Techland Professional Training Institute | April 2017
Referees
Emily Johnson Senior Manager, TechSolutions Inc. email: [email protected] phone: +123 987 6543
David Brown Head of Customer Support, Innovatech Ltd. email: [email protected] phone: +321 654 9870