CV / English / Social Media Moderator

Email: [email protected] Location: San Francisco, CA 94107 Phone: 555-123-4567

Dynamic and detail-oriented Social Media Moderator with over 4 years of experience in monitoring and managing brand presence on social media platforms, enhancing user engagement, and ensuring a positive community environment. Expert in crafting engaging content, managing customer inquiries, and using analytics tools to gauge social media performance. Passionate about creating a safe and inclusive online community.

• Social Media Platforms Management
• Content Creation & Strategy
• Community Engagement & Growth
• Customer Service Excellence
• Social Media Analytics
• Crisis Management
• Content Moderation Policies
• Team Collaboration & Communication

• Proficient in Hootsuite, Buffer, and Sprout Social
• Experienced with Google Analytics and Facebook Insights
• Certified in Digital Marketing by Google
• Knowledgeable in Photoshop and Canva for content creation

Social Media Moderator, TechGiant Inc., San Francisco, CA

July 2019 - Present - Monitored and moderated content across various social media platforms to ensure community guidelines were upheld. - Responded to customer inquiries and resolved issues, achieving a 95% satisfaction rate. - Collaborated with the marketing team to develop and implement social media strategies that increased engagement by 30%. - Analyzed social media performance using analytics tools and provided monthly reports to stakeholders.

Junior Social Media Coordinator, HappyTech Solutions, San Francisco, CA

May 2017 - June 2019 - Assisted in managing social media accounts, including scheduling posts and creating content. - Engaged with the online community, responding to comments, and fostering a positive environment. - Supported the marketing team in campaign development and execution, contributing to a 20% increase in follower growth.

• Bachelor of Arts in Communication Studies, University of California, Berkeley, CA September 2013 - May 2017
• Digital Marketing Certification, Google, Online Completed June 2018

Jane Smith

Senior Manager, TechGiant Inc. Email: [email protected] Phone: 555-987-6543

David Johnson

Marketing Director, HappyTech Solutions Email: [email protected] Phone: 555-678-1234