CV / English / System Support Analyst

Lucas Smith

Address: 324 Tech Avenue, InfoCity, Datastate, 12345 Phone: +1 234 567 8901 Email: [email protected]

Brief

A dedicated and experienced System Support Analyst with over 5 years of experience in troubleshooting, problem solving, and providing comprehensive technical support. Proficient in managing system configurations, enhancing system performance, and ensuring secure and efficient IT operations. Adept at working in fast-paced environments and committed to delivering high-quality solutions to meet organizational goals.

Core Competencies

• Problem Solving: Swiftly identifies, diagnoses, and resolves complex system issues.
• Technical Support: Provides first-class support to end-users, ensuring minimal disruption.
• System Maintenance: Proficient in regular system maintenance tasks to ensure optimal performance.
• Project Management: Skilled in managing technology projects from initiation through to completion.
• Communication: Excellent interpersonal skills, capable of explaining complex technical issues in easy-to-understand terms.

Technologies and Certifications

• Operating Systems: Windows, Linux, macOS
• Software: Microsoft Office Suite, ServiceNow, JIRA, Salesforce
• Technologies: Active Directory, TCP/IP, DNS, DHCP
• Certifications: CompTIA A+, Network+, ITIL Foundation

Professional Experience

XYZ Corporation, System Support Analyst | May 2018 - Present

• Delivered first-level support to over 500 end-users across different departments, reducing ticket resolution time by 30%.
• Spearheaded a Windows 10 migration project for 200 desktops, ensuring a smooth transition and minimal user disruption.
• Implemented new ticketing system strategies that increased efficiency in tracking and resolving issues. #### ABC Tech Solutions, Junior System Support Analyst | Mar 2016 - Apr 2018
• Assisted in providing 24/7 support for critical systems, including monitoring and issue resolution.
• Played a key role in system upgrade projects, contributing to planning and execution phases.
• Developed and maintained documentation for system support procedures, significantly improving troubleshooting speed.

Education and Training

Bachelor of Science in Information Technology University of Tech Innovation, Graduated 2016

Certifications: - CompTIA A+ (2017) - Network+ (2018) - ITIL Foundation (2019)

Referees

Michael Johnson Senior Systems Administrator, XYZ Corporation Email: [email protected] Phone: +1 234 987 6543

Alicia Rodriguez IT Manager, ABC Tech Solutions Email: [email protected] Phone: +1 234 987 6542