CV / English / Systems Support Engineer
Email: [email protected] Phone: (555) 012-3456 Address: 134 Tech Drive, Innovation City, IL 60007, USA
Innovative and results-driven Systems Support Engineer with over 5 years of experience in providing comprehensive technical support, system administration, and network management. Adept at troubleshooting complex issues, implementing proactive solutions, and enhancing system reliability and performance. Committed to improving operational efficiency through strategic planning and effective communication.
- System Administration & Support
- Network Configuration & Troubleshooting
- Hardware and Software Installation
- Technical Support & Consultation
- Security Measures & Data Protection
- Performance Monitoring & Optimization
- Problem Diagnosis & Root Cause Analysis
- Customer Service & Communication
- Technologies: Windows/Linux Server, VMware, Active Directory, Office 365, AWS
- Certifications: CompTIA A+, Network+, Security+, CCNA, Microsoft Certified: Azure Fundamentals
Systems Support Engineer
Tech Solutions Inc., Innovation City, IL June 2018 - Present - Administered and supported 200+ Windows and Linux servers, ensuring high availability and performance. - Spearheaded the migration of on-premise email to Office 365 for 500+ users, reducing downtimes and improving communication flow. - Implemented network security measures, significantly reducing vulnerability to external attacks. - Provided round-the-clock technical support, improving customer satisfaction by 30%.
IT Support Technician
Innovative Enterprises, Tech City, IL Jan 2015 - May 2018 - Managed hardware and software installations, upgrades, and configurations for over 300 workstations. - Conducted regular system backups and disaster recovery operations, minimizing data loss. - Assisted in configuring routers and switch settings for optimized network performance. - Offered ongoing support and training to staff, enhancing team productivity and efficiency.
- Bachelor of Science in Computer Science University of Innovation, Innovation City, IL Graduated: May 2014
- CompTIA Network+ Certification, CompTIA
- Cisco Certified Network Associate (CCNA), Cisco
- Continuing education in cloud technologies and cybersecurity trends.
Jamie Watson Senior Engineer, Tech Solutions Inc. Email: [email protected] Phone: (555) 987-6543
Morgan Lee IT Manager, Innovative Enterprises Email: [email protected] Phone: (555) 654-3210