CV / English / Front Office Agent
Personal Information
- Name: Alex Martin
- Address: 123 Maple Street, Pleasantville, CA, 90120
- Phone: (555) 123-4567
- Email: [email protected]
Brief
A dedicated and customer-focused Front Office Agent with over 5 years of experience in providing exceptional customer service in the hospitality sector. Proven ability to handle customer inquiries, check-ins/check-outs, and resolve issues efficiently. Looking to bring a positive attitude, strong work ethic, and a commitment to excellence to your front office team.
Core Competencies
- Customer Service Excellence
- Complaint Resolution
- Check-In/Check-Out Procedures
- Booking and Reservations
- Multitasking & Time Management
- Communication Skills
- Team Coordination
Technologies and Certifications
- Proficient in FrontDesk Anywhere and RoomKeyPMS
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Certified Hospitality Front Office Operation Specialist
- CPR/AED Certification
Professional Experience
Front Office Agent, Grand Horizon Hotel, Pleasantville, CA - June 2018 - Present - Managed daily operations of the front desk, handling over 50 guest check-ins and check-outs daily. - Resolved guest complaints and inquiries, achieving a 95% satisfaction rating. - Coordinated with housekeeping and maintenance departments to ensure guest satisfaction. - Processed reservations via phone, email, and online booking systems.
Guest Service Representative, Lakeview Inn, Mountain City, NV - March 2015 - May 2018 - Assisted guests with check-in and check-out processes, providing an efficient and welcoming experience. - Handled cash and credit card transactions with accuracy. - Provided information on hotel services, local attractions, and dining options. - Maintained a clean and organized front desk area.
Education and Training
Diploma in Hospitality Management, Pleasantville Community College, Pleasantville, CA - Graduated: 2014
Certified Hospitality Front Office Operation Specialist - Issued: 2015
Ongoing professional development through webinars and workshops focused on customer service and hotel management technologies.
Referees
Available upon request.