CV / English / Online Forum Moderator

Selina Kyle

• Address: 321 Gotham Lane, Metropolis, NY 10001
• Phone: (555) 123-4567
• Email: [email protected]

Brief

A dedicated and experienced Online Forum Moderator with over 5 years of experience in managing and fostering positive community engagement. Proficient in moderating online discussions, enforcing forum rules, and using various content management systems. Adept at conflict resolution and community building, with a strong commitment to creating a safe and welcoming online environment for all participants.

Core Competencies

• Community Engagement & Management
• Content Moderation
• Conflict Resolution
• Forum Rules Enforcement
• User Support and Guidance
• Data Analysis & Reporting
• Online Safety Practices
• Team Leadership and Collaborati on

Technologies and Certifications

• Content Management Systems (WordPress, Drupal)
• Social Media Platforms (Facebook, Reddit, Discord)
• Customer Support Ticketing Systems (Zendesk, Freshdesk)
• Google Analytics
• Basic HTML & CSS
• Certification: Social Media Management (Hootsuite Academy, 2021)

Professional Experience

Online Forum Moderator, TechSolutions Community Forum Metropolis, NY | January 2018 - Present - Managed daily moderation of a tech-focused online forum with over 50,000 active members. - Enforced forum rules and guidelines, ensuring a respectful and productive discussion environment. - Addressed and resolved user complaints and issues, improving overall user satisfaction. - Collaborated with the content team to develop engagement strategies that increased active participation by 40%.

Customer Service Representative, BrightTelecom Metropolis, NY | June 2015 - December 2017 - Provided support and resolved customer issues through phone and email, achieving a 95% customer satisfaction rating. - Assisted in moderating the company’s online community forum, including monitoring posts and feedback. - Contributed to the creation of FAQ and support documentation for the customer service website.

Education and Training

Bachelor of Arts in Communication, University of Metropolis Metropolis, NY | Graduated May 2015

Online Community Management Course, Coursera April 2016

Certification: Social Media Management, Hootsuite Academy 2021

Referees

Bruce Wayne CEO, Wayne Enterprises Email: [email protected] Phone: (555) 987-6543

Diana Prince Director, Themyscira Tech Email: [email protected] Phone: (555) 246-8101