CV / English / Hotel Clerk
Person Information
- Address: 220 Hospitality Lane, Suite 101, Vista Bay, CA 90001
- Phone: (555) 123-4567
- Email: [email protected]
Brief
A dedicated and customer-focused professional with over 5 years of experience in the hospitality industry. Proven track record of enhancing the guest experience while streamlining front desk operations. Adept at multitasking in fast-paced environments and committed to maintaining high standards of service.
Core Competencies
- Excellent Communication Skills
- Multitasking & Time Management
- Complaint Resolution
- Team Leadership & Training
- Revenue Management & Upselling Techniques
- Knowledge of Hospitality Software
Technologies and Certifications
- Proficient in Hotel Management Systems (HMS) like Opera
- Certified in Customer Service Excellence
- Skilled in MS Office Suite and Google Workspace
Professional Experience
Front Desk Agent Deluxe Bay Hotel, Vista Bay, CA April 2019 - Present
- Managed daily operations at the front desk, serving over 100 guests daily.
- Enhanced customer satisfaction scores by 20% through personalized guest interactions.
- Trained and supervised a team of 5 junior clerks in best practices and hotel policies.
Guest Services Associate Seaside Inn & Suites, Vista Bay, CA January 2017 - March 2019
- Provided high-quality customer service, including booking reservations and handling special requests.
- Implemented a new system for tracking guest feedback which led to a 15% improvement in service delivery.
Education and Training
Bachelor of Science in Hospitality Management University of California, Los Angeles (UCLA) Graduated: June 2016
Customer Service Excellence Workshop Certified, May 2018
Referees
Available upon request.