CV / English / Front Desk Clerk
Personal Information
- Name: Emily Anderson
- Address: 452 Sunshine Road, Happyville, CA 90210
- Email: [email protected]
- Phone: (555) 123-4567
Brief
A dedicated and personable Front Desk Clerk with over 2 years of experience in the hospitality industry, adept at providing top-notch guest services and operational support. Skilled in managing reservations, handling customer inquiries with excellence, and maintaining front office efficiency. Committed to creating a welcoming environment for all guests and enhancing their overall experience.
Core Competencies
- Customer Service Excellence: Committed to surpassing guest expectations and enhancing satisfaction.
- Communication Skills: Highly articulate in interacting with guests and staff of all levels.
- Problem-solving: Efficient in addressing and resolving guest issues promptly.
- Organization Skills: Capable of managing bookings and administrative tasks effectively.
- Team Collaboration: Proven ability to work harmoniously within a team setting.
- Multitasking Abilities: Adept at handling multiple tasks simultaneously without compromising service quality.
Technologies and Certifications
- Property Management Systems (PMS): Proficient in using various PMS, including Opera and Agilysys.
- Microsoft Office Suite: Skilled in using MS Excel, Word, and Outlook for daily operations.
- Certified Front Desk Representative: Completed certification from the American Hotel & Lodging Educational Institute (AHLEI).
Professional Experience
Hilton Garden Inn, Los Angeles, CA
Front Desk Clerk May 2021 - Present - Managed the check-in and check-out process, ensuring a smooth operation and high levels of guest satisfaction. - Handled daily room reservations accurately, and efficiently processed modifications and cancellations. - Addressed and resolved guest concerns and inquiries promptly, contributing to the hotel's reputation for exceptional service. - Coordinated with housekeeping and maintenance departments to ensure room readiness and address any guest issues promptly. - Implemented upselling strategies at check-in, increasing revenue from room sales and additional services.
Holiday Inn Express, San Diego, CA
Guest Services Associate Jan 2020 - May 2021 - Delivered outstanding customer service, assisting guests with local directions, recommendations, and any necessary arrangements. - Assisted in managing the front desk operations, including handling cash, processing payments, and maintaining guest accounts. - Supported a team-driven environment, contributing to improved operational efficiency and guest service quality.
Education and Training
Associate Degree in Hospitality Management College of Southern Nevada, Las Vegas, NV Graduated: May 2019
High School Diploma Happyville High School, Happyville, CA Graduated: June 2017
Certified Front Desk Representative American Hotel & Lodging Educational Institute (AHLEI) Certification Date: July 2019
Referees
Jessica Taylor General Manager, Hilton Garden Inn Email: [email protected] Phone: (555) 987-6543
Mark Benson Front Office Manager, Holiday Inn Express Email: [email protected] Phone: (555) 234-5678
References are available upon request.