CV / English / Hotel Front Desk Agent
Michaela Brown
- Address: 123 Sunshine Blvd, Hospitality City, CA 90001
- Phone: (555) 123-4567
- Email: [email protected]
Professional Summary
Dedicated and efficient Hotel Front Desk Agent with over 3 years of experience in providing exceptional guest services and maintaining customer satisfaction. Proficient in managing reservations, handling check-ins and check-outs, and resolving guest issues promptly. Adept at multitasking in fast-paced environments, maintaining confidentiality, and building strong relationships with guests and team members alike. Committed to enhancing the guest experience with a friendly and professional demeanor.
Core Competencies
- Guest Services & Hospitality
- Reservation Management
- Check-In & Check-Out Procedures
- Issue Resolution
- Multitasking & Time Management
- Confidentiality & Professionalism
- Team Collaboration & Communication
Technologies & Certifications
- Proficient in Hotel Management Software: Opera, RoomKeyPMS
- Skilled in MS Office Suite and Google Workspace
- Certifications: Certificate in Hospitality Management, CPR & First Aid Certified
Professional Experience
Front Desk Agent | Seaside Hotel & Resort, Hospitality City, CA March 2020 - Present - Managed daily operations at the front desk, including handling guest check-ins and check-outs, accurately processing payments, and managing room reservations. - Assisted in resolving guest complaints and ensuring satisfaction, leading to a 10% increase in positive online reviews. - Collaborated with housekeeping and maintenance departments to ensure rooms are ready for guests and any issues are promptly addressed.
Guest Services Associate | Bayview Inn, Hospitality City, CA January 2018 - February 2020 - Provided high-quality customer service, responding to guest inquiries in person and over the phone. - Supported the front desk team in managing reservations and maintaining an organized reception area. - Participated in training new staff, emphasizing the importance of guest service excellence and efficiency.
Education & Training
Associate Degree in Hospitality Management Hospitality Management College, Hospitality City, CA Graduated: June 2017
High School Diploma Community High School, Hospitality City, CA Graduated: May 2015
Referees
Jordan Smith Front Office Manager Seaside Hotel & Resort Email: [email protected] Phone: (555) 987-6543
Taylor Johnson HR Manager Bayview Inn Email: [email protected] Phone: (555) 654-3210